Solutions that Empower

With the advent of the pandemic, BCSTA approached Claro Solutions to create an electronic voting system for their annual general meeting. Our challenge was to create a voting process that allowed for complicated procedural motions including amendments, amendments to amendments and weighted ballots for a 500 person meeting. Claro Solutions worked closely with BCSTA over the course of 10 months to develop a comprehensive, user-friendly voting platform that they were able to utilize for their Annual General Meeting and two Provincial Council meetings.

Learn about our Voting System

Nautilus Liveaboards specializes in luxury liveaboard scuba diving trips. When we first started working alongside Nautilus Liveaboards, bookings for their trips were completed by phone or email and the majority of their marketing and booking processes were done manually. Staff routinely sent out marketing emails, updated trip availability on their website, and payment processing for customers’ bookings. This was time consuming and tedious for staff members.

Claro Solutions created an intuitive online booking system for retail customers to book their trips directly. The reservation system was built to work hand-in-hand with the internal reservation system to ensure both a seamless user experience and consistent record keeping. In conjunction with the reservation system, Claro Solutions automated business processes for Nautilus Liveaboards so that marketing and bookings ar a cohesive system. In order to achieve this, we created new systems and processes to relieve bottlenecks in their marketing and selling process, while retaining successful aspects of their existing system whenever possible.  The result of these solutions has allowed Nautilus Liveaboards to focus on company expansion.

Nautilus LifeLine Radio is a battery-operated waterproof marine VHF radio (walkie talkie) created for scuba divers supporting two-way voice communication. Claro Solutions worked alongside Nautilus LifeLine on various aspects of this project including both software and firmware development. While primarily developed with scuba diving in mind, the Nautilus LifeLine Radio was as a breakthrough device in the marine and water-sports industries such as sailing, paddling, kite-boarding, and jet-skiing to name a few.

Our firmware portfolio involved VHF radio communication processes, receiving and saving GPS coordinates in device memory, User Interface changes, and construction of DSC (Digital Selective Calling) message packets for non-emergency position reporting, message acknowledgement, as well as precise GPS position reporting as a part of the Global Maritime Distress Safety System (GMDSS). Work on the DSC “extended” packets enabled the GPS position sent in Emergency messages to be narrowed from a wide area down to a 3 meter radius. This precise location was instrumental in saving the lives of several scuba divers in dire situations.

Claro Solutions also developed a cross-platform (Windows/Mac) application to change settings on the device as well as to download GPS coordinates from the device and upload them to a Google Maps interface to display the diver’s most recent locations.
Claro also developed custom software to be used during the manufacturing process to pre-load the device with firmware and appropriate default settings prior to shipping to customers.

Further software development for this project was creating a comprehensive administrative environment for all aspects of technical support, sales/customer relationship management, and providing software and firmware updates to the software and device(s) in the field.